Getting lost in all this noise is Jack's willingness to have a conversation and also admit his product's shortcomings. How many other CEOs subject themselves to a similar, unscripted experiment? Kudos to Jack for being transparent and accessible.
His responses sounded pretty scripted. To a question on what Twitter has specifically done to combat abuse on the platform (a question that's been asked over and over for years now):
1. We have evolved our polices.
2. We have prioritized proactive enforcement to remove burden from victims
3. We have given more control in product (like mute of accounts without profile pics or associated phone/emails)
4. Much more aggressive on coordinated behavior/gamingAlso this wasn't a real-time face to face conversation, so you can be sure
Aside from #3, all of these sounded like CEO-speak to me. No specifics, so nothing to attach personal responsibility to.
I'm not sure what original goal Twitter had in mind. At the moment they appear to have 100+ millions of users and are valued in the billions of dollars. Even with the shortcomings and flaws people seem to use. Presumably people put up with the shortcomings and use it anyway. I found it funny that people went on Twitter to declare that they were deleting Facebook. I guess my main point is that whether intentionally or not Twitter has stumbled upon a formula that generally works. By that I mean people keep coming back to have their rant, to put someone else down, to share their joys, frustrations, sell their productions, etc
Interesting that he also just did a podcast with Joe Rogan where he had to field questions but this time by someone who isn't in tech or a journalist. Elon Musk also did the same. It provides far more value and something to take away than an awkward rapid fire back and forth on twitter
