I just hope the commitment to good service that Google Fiber has started with isn't trashed by foolish executives.
The state of customer dis-service in the USA is so strong that it seems pretty likely any company that has good service for awhile will shift resources into bigger paychecks for executives and fewer resources for customer support. I hope Google Fiber avoids this situation. Some companies do but not very many: Trader Joe's, Costco...
I think good customer service is pretty much essential to running a service like Fiber, because there is no code that I can write that's going to smooth over the fact that we killed your lawn while running the fiber through your yard. It happens :/
The state of customer dis-service in the USA is so strong that it seems pretty likely any company that has good service for awhile will shift resources into bigger paychecks for executives and fewer resources for customer support. I hope Google Fiber avoids this situation. Some companies do but not very many: Trader Joe's, Costco...