I was kind of surprised when I canceled my Netflix account. I had a laundry list of complaints I was going to put in the "why are you canceling" box but they never gave me one. Making it easy and painless to cancel is one of the few things they're still doing right.
After I cancelled last time they offered me a free month, with no obligation of staying beyond the free month. They make it easy to leave and easy to come back.
A lot of small issues that added up to an overall negative experience. The web UI redesign a few years ago that made it the same as the UI in Android, smart TVs, etc, but also slower and more difficult to use. Autoplaying something if you hover over it for more than a second (a cancerous UX design that has spread beyond Netflix now). UI inconsistencies like the "resume watching" row. 50% of the time it would be at the top where you would expect it, 25% of the time it would show up if you scrolled far enough, and 25% of the time it would never show up at all. I never understood that one, it was bizarre and unexpected behavior. Removing a lot of quality content and not replacing it equally high quality content. The overall decline in quality of Netflix's original series.
There wasn't any one thing that made me decide to cancel, one day I realized I hadn't used it in several months and the UI made it a pain to use when I did, so I canceled.
I also recently canceled and was surprised they didn't ask why. My reason was that the selection of content has changed dramatically. When I first signed up, I could choose a movie that I had in mind. Now, the selection of movies on Netflix streaming is extremely bleak. It's almost entirely TV shows, and about half of it is Netflix-produced. The quality of it is fine, I just don't want TV shows. I want access to the majority of movies ever produced, and would pay much more for such a service.
This is really unfortunate; when Netflix launched streaming, they had a partnership with Start that had a lot of popular movies, but now you would need to mix and match two or three services to get similar coverage. I've been buying more and more discs lately, because I want to watch something today, and at any time in the future.
I hope, one day, we get compulsory licensing for movies and TV shows, like is available for music -- then we can really watch whatever, as long as it has been digitized.
