The timeline is interesting in itself: This story was posted 4 hours ago on Twitter, 3 hours ago on HN.
The cofounder picked it up 3h ago. DO responded and apologized from the official account 2 hours ago, claiming it was fixed, and is actively responding to people tweeting at them, doing damage control, since about 1 hour, promising a public postmortem.
While it's sad that a social media escalation was needed (and it confirms that getting attention on social media is the only effective way to resolve hard issues like this), the response after that was quite fast. Let's see how well and how quickly they deliver on the postmortem.
The cofounder picked it up 3h ago. DO responded and apologized from the official account 2 hours ago, claiming it was fixed, and is actively responding to people tweeting at them, doing damage control, since about 1 hour, promising a public postmortem.
While it's sad that a social media escalation was needed (and it confirms that getting attention on social media is the only effective way to resolve hard issues like this), the response after that was quite fast. Let's see how well and how quickly they deliver on the postmortem.