Reasonable to have the shutdown part of the option, yes.
At the very least, they should also provide ALL, as in every last byte, of data, schemas, code, setup etc. to the defenestrated customers. As in: "sorry, we cannot restart your account, but you can download a full backup of your system as of it's last running configuration here: -location xyz-, and all previous backups are available here: -location pdq-".
Anything less is simply malicious destruction of a customer's property.
If you violate a lease and get evicted, they don't keep your furniture & equipment unless you abandon it.
At the very least, they should also provide ALL, as in every last byte, of data, schemas, code, setup etc. to the defenestrated customers. As in: "sorry, we cannot restart your account, but you can download a full backup of your system as of it's last running configuration here: -location xyz-, and all previous backups are available here: -location pdq-".
Anything less is simply malicious destruction of a customer's property.
If you violate a lease and get evicted, they don't keep your furniture & equipment unless you abandon it.