> After sending multiple emails and DM on Twitter they unlocked our account, we got 12h of downtime and got a nice
Wait their entire business was effectively shutdown and all they did was send an email? Granted the DO handling of a possible abuse situation is shocking, but to allow your business to go down for 12 hours and not be trying to call any and every actual human being at DO seems to be negligent on their part. While us technical types love interfacing via digital means, some situations benefit from actually talking to a live human.
Wait their entire business was effectively shutdown and all they did was send an email? Granted the DO handling of a possible abuse situation is shocking, but to allow your business to go down for 12 hours and not be trying to call any and every actual human being at DO seems to be negligent on their part. While us technical types love interfacing via digital means, some situations benefit from actually talking to a live human.