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When I think about having two different solutions for two slightly different usecases, my mind always goes to Microsoft's decade-long battle to teach their users the difference between Standby and Hibernate.

There was very real value in the distinction to those who used it, but it proved so irresolvably confusing to the vast majority of users that eventually they pulled the plug and just gave the one Sleep option.

Educating users about technicalities they've probably never thought about is really hard. Doing so without an actual training session, just through interface, verges on impossible. And if Microsoft couldn't convince businesses to train their users, I doubt Zoom can.



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