It took me multiple times searching that page to find the "$10 monthly fee" hidden in the FAQ section. You desperately need an obvious pricing section.
Is it a just plain high price (e.g. if this was $50/month that would be expensive for me, here in the US) or is it high comparable to other things (e.g. "other messaging apps would be closer to $3/month")?
I think generally paying for a messaging app subscription more than you pay for your phone subscription (ARPU) is going to be hard to sell to a wide audience.
I tend to agree with this. I understand the convenience it offers, but as long as the services it connects to are "free", I'm not going to pay more than one or two dollars / euros for it. This is not being stingy, simply a subjective evaluation of the worth of such a service.
It's comparably high-other messaging apps are _free_. Don't get me wrong, this is awesome-I've been doing it myself manually by hosting bridges myself for a while, and it seems like a very nice solution for non-tech-savy users.
But $10/month is steep, given that in practice you're paying that much just for the convenience of having your (pre existing chats) in the same app.
What I don't get is that hosting your own bridges requires the same $10/month subscription. If there was a $2/month fee for "power users" instead, letting you host your own... I would most likely get a subscription for the convenience of using their better integrated software.
> What I don't get is that hosting your own bridges requires the same $10/month subscription. If there was a $2/month fee for "power users" instead, letting you host your own... I would most likely get a subscription for the convenience of using their better integrated software.
Those features may require extra engineering and support effort, not less.
(Even if these changes actually reduced the cost of service delivery, it's usually a small part of the price. In consumer SaaS, you're not paying for the cost of goods sold, you're paying for everything else - particularly software engineering, support, and marketing AKA customer acquisition. A reasonable analogy is a restaurant, where 20-30% of the meal price goes to food costs. In consumer SaaS, the "food cost" is often 10%-20% of the "meal price.")
That would just be worked around with VPNs etc, so then they have to spend a huge amount of their dev time not on features but instead on working out how to detect where the users are geolocated. IP, language, credit card address etc. Just not worth it and always going to be many edge cases. One price for all is fairer even if it is very expensive for some locations/people
Because I’m pretty sure that if they put that forward or in a more explicit manner, the first reflex would be to close the tab and move on.
They hide because it makes sense to try the product, realize how awesome it is to have all the conversations in one central place, and make you pay for it afterwards - which makes sense.
It took me multiple times searching that page to find the "$10 monthly fee" hidden in the FAQ section. You desperately need an obvious pricing section.