Right before hitting 'place order' there's a link to a pop-up modal with the cancellation terms.
> "Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."
At no point is the total amount (aka, your contract obligation) displayed, just the monthly amount. I think it's deceptive, at best.
If you click the options you can see the prices. This is a common practice, I feel like there are people are really trying to make this a bigger deal than it is.
That's a different deal where you pay once upfront. A user shouldn't have to open a different deal to see how they'll pay for something else.
Either way, that still doesn't tell you explicitly what the cancellation fee would be.
In Australia there is a thing called a 'Critical Information Summary' required for phone/internet plans. This is an sample of one from an old plan with similar terms to Adobe's (monthly payment, 12 month contract): https://imgur.com/a/bBVuip2 . It states how much it'll cost if you stay for 12/24 months. It also states the maximum that'll you'll have to pay to cancel, and how the cancel fee decreases as you go.
This isn't hard... they could put it upfront, but they don't and it only benefits Adobe.
Also, you might want to check those prices in the screenshot you linked, none match the price you would actually pay over 12 months, or the minimum cancel fee.
You mean its common for the description of the item on the product page to be different from the description in the cart in hopes most don't read, don't cancel, and don't complain?
Right before hitting 'place order' there's a link to a pop-up modal with the cancellation terms.
> "Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."
At no point is the total amount (aka, your contract obligation) displayed, just the monthly amount. I think it's deceptive, at best.