> Sure, none of you should be thrilled about the situation because as technically-oriented people with generous motives the system is not set up to serve you. But that's not a failure of the system, except maybe from your own individual perspective. Believe me, AmEx has done the cost-benefit analysis and they are saving boatloads of money by having those rare well-intentioned hackers listen to some hold music

Which is why we shouldn't jump through their hoops. If we do we let them get away with it. If we didn't they'd be forced to pay more attention.

The well-meaning person in this thread did them and us a disservice by going so far out of his way.