First thing, thanks for your post, it has been really interesting.
I would like to ask how you made the correlation between the new site and the increase of sales, I believe that your product is a very good one and would have expected that your intended target, if anything, is less sensible to site design[0]:
>But despite all the missteps and stress, the results might justify all the pain. I expected the new website to increase sales by 10-20%, but it’s been closer to 40%. In July, the TinyPilot website hit an all-time high of $72.5k in sales, 66% higher than before the redesign.
[0] I mean it is not like you are selling fashion accesories, if someone wants/needs a Tinypilot they actually want/need a Tinypilot, and they shouldn't be sensible to the looks of the site (and BTW they would probably also want to see a picture of the HDMI/VGA adapter)
>I would like to ask how you made the correlation between the new site and the increase of sales, I believe that your product is a very good one and would have expected that your intended target, if anything, is less sensible to site design
Yeah, I tried not to lean too hard on this because I don't have rigorous evidence that the redesign caused the improvement. But anecdotally, it seems like it did.
Usually when the website sees a significant uptick in sales, I can usually tie it to a particular event (e.g., a new review, new product launch), but nothing notable happened in May or June except that we finished the new designs, and they were some of our strongest months. It could just be that we're growing over time, so maybe the same thing would have happened either way.
One other change to the website that I feel like is well-supported by this point was changing how we present our products. We used to show four products in our catalog, but in November, we simplified the website to show only our flagship product, and it was almost an overnight doubling of sales that's persisted ever since:
>One other change to the website that I feel like is well-supported by this point was changing how we present our products. We used to show four products in our catalog, but in November, we simplified the website to show only our flagship product, and it was almost an overnight doubling of sales that's persisted ever since:
This is much more correspondent to the "mental model" I have of the majority of your customers, they want/need a Tinypilot , and they get a Tinypilot (as fast and as directly as possible), no matter how the site looks.
Maybe there is a coincidence of some kind, something else that increased the visibility of the site or the knowledge of the device existing at the same time of the site redesign.
I would like to ask how you made the correlation between the new site and the increase of sales, I believe that your product is a very good one and would have expected that your intended target, if anything, is less sensible to site design[0]:
>But despite all the missteps and stress, the results might justify all the pain. I expected the new website to increase sales by 10-20%, but it’s been closer to 40%. In July, the TinyPilot website hit an all-time high of $72.5k in sales, 66% higher than before the redesign.
[0] I mean it is not like you are selling fashion accesories, if someone wants/needs a Tinypilot they actually want/need a Tinypilot, and they shouldn't be sensible to the looks of the site (and BTW they would probably also want to see a picture of the HDMI/VGA adapter)