The business continuity risk of using google is just too dangerous, while the odds are low, the consequences are disastrous for a business and there is never any recourse.

This isn't really 100% true. It's just that Google uses third party contractors for the grunt work and they are working off a script. You can contact them but the comms with them is weird you won't get a direct response only canned responses as they are not allowed to talk to you directly. I'm pretty sure that these contractors are working out of India due to the times they would "respond" to the ticket.

I went through this recently with one of my apps because you can use the Google picker to load files. Very strange and stressful process I was this close to just deleting that feature due to the insane process.

Example was I had a spelling / grammar mistake on my landing page (minor) and they knocked back the application by sending me a premade email with all the rules that need followed which was full of spelling mistakes. Then once I corrected this they said I had a broken link (it was a link to instagram which didn't work and I took it off) again the email they sent to me was full of broken links. Very weird.

This only happens if you're using personal google accounts / @gmail accounts to manage gcp resources. Even if you don't use Workspace as your main directory, you can set it to be a SAML consumer so you still get full Workspace data governance.