Hmm. Hypothetically if a human on first line help desk gives advice that is so completely bad as to be a crime, are they liable or the company? Because I guess a chat-bot would definitely not be liable.
Correctness isn't one-dimensional. A wrong fast-food order might substitute or leave something out. There's essentially no chance the employee will swap in a random product from some other store.
But in this example the AI could hallucinate a statement attributed to you it actually formed by putting together reddit comments.
