Haha, oh yes. Ever had a project where, at some point, the (key) users said “but Excel”? Well, you better listen to them. Sure it may be great for the layperson to edit a building’s layout visually. But know what? The expect just wants to enter the coordinates. In a grid, using only the keyboard.
I’ve had so many projects where we took users for fools. Boy did they fail.
I’ve had so many projects where we took users for fools. Boy did they fail.