Hmm, curious. The first guy that contacted Microsoft was told what the problem was, and given an opportunity to fix the problem.
This next guy doesn't seem to have been given an opportunity to fix the problem.
Perhaps just an untrained employee, or lack of a proper procedure in place by Microsoft.
Regardless, the fallout from this is likely to be quite large, as the entire reason for putting your data in the "cloud" is that you trust that you'll be able to access it.
I don't know; it seems like it might be a fringe enough usage case that it doesn't trigger peoples' outrage. Granted, people don't necessarily think of SkyDrive as a social platform, but with the frequency that embarrassing photos are uploaded to Facebook, you can imagine that there is either an ignorance or a nonchalance toward privacy among the same young people who'd use SkyDrive.
Yes, it's seriously messed up that Microsoft employees are presumably snooping around in your private SkyDrive folders, and it has the potential to really get people to migrate away. But it requires overcoming a huge barrier of apathy, and I'm not sure this has the momentum to do so.
It has to be. A friend's account was compromised, but I reset his password for him and MS gave him the opportunity to remove any offending material and everything was ok.
> [...] the entire reason for putting your data in the "cloud" is that you trust that you'll be able to access it.
I agree that many people think this. But I cannot understand why they think it. I hear people talk about "cloud backups", when the only copy they have of a file is the one in the cloud.
Access doesn't mean backup. If I have a document in Google Docs only, I can access that from anywhere with an internet connection. If I'm talking about a cloud backup, I mean e.g. Dropbox where I have more than one copy.
But even then, I can't understand why people think that SERVICE X is always on.
Obviously there's a few people who know the up times and down times and make an informed choice.
But many people just assume that it will always work, and who will suffer when that service is not available.
Maybe my early experience of batch processing and unreliable utility supplies and a few experiences of dropped services has taught me, and that other people are living in a world with remarkably good up times and thus don't get the chance to learn that three nines is not six nines.
Everywhere except china behind the GFW. It's always funny (in a sad way)when people come here and find they need to scramble for a VPN to look at plans on google docs. Dropbox ditto.
This next guy doesn't seem to have been given an opportunity to fix the problem.
Perhaps just an untrained employee, or lack of a proper procedure in place by Microsoft.
Regardless, the fallout from this is likely to be quite large, as the entire reason for putting your data in the "cloud" is that you trust that you'll be able to access it.