The UI looks good! I can't seem to find the channels it supports. Email? X? Instagram (IG) comments?

A support desk is all about channel integrations, for example:

- replying IG comments from the app

- replying Telegram chats from the app

- replying support@myco.com from the app (SMTP & IMAP integration)

- basic CRM so that we that the customer doing all 3 above are the same, so the agent has "context"

- integration with external CRM

I hope I'm not offending anyone, but if any integrations are supported, you should emphasize this.