The photos of essentially piles of garbage sitting in this poor woman's driveway is outrageous. Insane that Amazon hasn't been helpful or successful at ceasing this activity for over 1 year despite all of her calls and escalations.
Looks like the news coverage actually got Amazon to do something after they ignored the customer's complaints for over a year:
> While we didn't get a direct answer, the tech giant told us: "We'd like to thank ABC 7 On Your Side for bringing this to our attention. We've apologized to the customer and are working directly with her to pick-up any packages while taking steps to permanently resolve this issue."
> And finally, after a year of waiting, some good news for Kay.
> The company removed all the packages on her property this morning, vowing to crack down on these practices.
Infuriating it took a news investigation for Amazon to actually help her.
They might fix it for this one person, but not do anything for anybody else caught by a scam like this (it's not a 'mistake' as the headline says--the sellers are doing it deliberately).
Looks like the news coverage actually got Amazon to do something after they ignored the customer's complaints for over a year:
> While we didn't get a direct answer, the tech giant told us: "We'd like to thank ABC 7 On Your Side for bringing this to our attention. We've apologized to the customer and are working directly with her to pick-up any packages while taking steps to permanently resolve this issue."
> And finally, after a year of waiting, some good news for Kay.
> The company removed all the packages on her property this morning, vowing to crack down on these practices.
Infuriating it took a news investigation for Amazon to actually help her.