> I'd hope that they fixed this. If an account is locked, it seems like it would be common sense to place a hold on any subscriptions associated with it.
The problem with this is you can deny someone's service very easily just by knowing publicly associated data (e.g. email address) and intentionally getting the password wrong a few times.
> So, while being locked out of my account, I couldn't cancel my subscription to Kindle (lost all of the books, too). I just kept getting charged month after month (of which I'd just forget about it after getting angry for a minute).
Most places have some law where you must be able to cancel by calling or some other path. But as a last line stop gap, you can contact your credit card company and deny the charges based on the inability to cancel.
In fact, this is one of the explicit value propositions of an intermediary payment company.
> The problem with this is you can deny someone's service very easily
I can’t tell if you’re already saying this, but that’s a problem regardless of whether they suspend charges for your subscription at the time you’re locked out. They only need to ensure the suspension can smoothly be undone when you regain access.
It might be tricky if there are services being provided that don’t require you to log in to receive. But in this case it seems pretty clear Prime should not charge you if you also have no way to access it due to them blocking you.
The problem with this is you can deny someone's service very easily just by knowing publicly associated data (e.g. email address) and intentionally getting the password wrong a few times.
> So, while being locked out of my account, I couldn't cancel my subscription to Kindle (lost all of the books, too). I just kept getting charged month after month (of which I'd just forget about it after getting angry for a minute).
Most places have some law where you must be able to cancel by calling or some other path. But as a last line stop gap, you can contact your credit card company and deny the charges based on the inability to cancel.
In fact, this is one of the explicit value propositions of an intermediary payment company.