Amazon’s insistence on the prices being the same, even though they take a large cut of fulfilled by Amazon, on top of their devil-may-care practices around returns, while at the same time being so big that companies feel they have to be there for the eyeballs, have put many companies in a really bad and vulnerable position.
This is why Amazon will often tell you to just keep the item you want to return. The companies lose money on returns and need to sell 2-3 more to make it up. It’s not worth it for them to even take it back. In other cases, Amazon will blindly resell the returned product and damage a company’s reputation. I saw an instance where someone returned a children’s swim suit with poop in it, then Amazon went and re-sold it to someone, poop and all. That review tanked the whole company.
This is why Amazon will often tell you to just keep the item you want to return. The companies lose money on returns and need to sell 2-3 more to make it up. It’s not worth it for them to even take it back. In other cases, Amazon will blindly resell the returned product and damage a company’s reputation. I saw an instance where someone returned a children’s swim suit with poop in it, then Amazon went and re-sold it to someone, poop and all. That review tanked the whole company.