I once spent some time chatting with a guy who ran a handful of fire-and-forget IT side-businesses, including wifi/hotspot internet access.
His customer service philosophy was very simple: either you use and like the service, or he refunds the money. It wasn't altruism, it was self-interest. He didn't have time to do customer support, and was very blunt about it. Either customers corrected their own issues, or they were no longer customers. This was one of the ways he was able to have time for his several companies.
His customer service philosophy was very simple: either you use and like the service, or he refunds the money. It wasn't altruism, it was self-interest. He didn't have time to do customer support, and was very blunt about it. Either customers corrected their own issues, or they were no longer customers. This was one of the ways he was able to have time for his several companies.