Hey, Proton CTO here. There was a bug, and we fucked up. Support should have reported it up the chain and acknowledged this. Things happen, especially at scale, but we take comms consent seriously and will fix it.
I have the desktop app open right now. In the top-right corner is a nag saying 'Share your plan'. It's an ad for Proton Duo.
I just clicked 'Don't show again'. I get a toast saying you won't show me that offer again and it's immediately replaced with a nag saying 'Refer friends'. It has its own 'Don't show again'.
In August 2024 I sent Proton support an email with this text:
>I pay 95.88 € a year for Proton and every time I open the webapp or the desktop program, I see this:
The support reply told me I can remove the button by clicking on it, then "Don't show again". If I was frustrated enough to email you about it, I'm guessing I clicked it.
I have expressly opted out of ads for Proton Duo. You're interpreting this as me opting out of a single ad for Proton Duo. Changing the copy doesn't mean I have opted into comms about it. So I disagree you take this seriously.
Can you fix the fact that this new email spam category was added and that I was automatically opted into receiving it without my consent? That's fucked. I'm a paying customer and I keep getting advertisements in the Proton desktop applications for various things.(Black Friday deals, other stuff.) I should never see these advertisements if I'm paying you.
Thanks for acknowledging it. Your support team misattributed the email to Business category. It may help to have the exact name of subscription category in the footer of the message.
That's not a bad idea, I'll see what people think. Note that clicking on the unsubscribe link will unsubscribe you to whatever comms preference was specified in the sending and tell you what it was.
