I couldn't agree more with your post and your approach to discussing the problem. Yes, unless we are talking about something like and attempt to sabotage or worst, terrorism --both of which I would like to believe are highly unlikely-- ultimately management and engineering have to look back and see where the process dropped the ball. We are only human. We make mistakes. As you said, actual data will bubble-up to the surface eventually. From an engineering standpoint (and as a passenger!!!) I'd love to understand what happened.
A while ago I enjoyed reading "The Machine That Changed the World":
It was interesting to learn about the evolution of manufacturing and management practices that made a huge impact on the automobile industry. Lots of lessons from that book can be applied well outside that industry.
Thanks, that looks like a great recommendation. I spent some time at IMVU (online service + software) a few years back and their processes were heavily inspired by the Toyota Production System. The stuff they adopted seemed to work really well so lean manufacturing has been interesting to me since.
A while ago I enjoyed reading "The Machine That Changed the World":
http://www.amazon.com/The-Machine-That-Changed-World/dp/0060...
It was interesting to learn about the evolution of manufacturing and management practices that made a huge impact on the automobile industry. Lots of lessons from that book can be applied well outside that industry.